Return Policy
Hassle-Free Returns for Peace of Mind
At Raindance, we stand behind our products. If you’re not completely satisfied, our return process is simple and customer-friendly.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unworn, unwashed, and in their original condition with tags attached.
How to Start a Return
- Contact us at via the contact form with your order number and reason for return.
- We’ll provide you with a return address and instructions.
Refunds
- Refunds are processed within 5–7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Exchanges
- Exchanges are free and subject to stock availability.
- Contact us to reserve your replacement item.
Non-Returnable Items
- Final-sale items, custom-made products, or gift cards.
Return Shipping Costs
- UK Returns: Free via our prepaid label.
- International Returns: Shipping costs are the responsibility of the buyer unless the item is faulty.
Damaged or Faulty Items
If your item arrives damaged or faulty, email us at via the contact form, and we’ll arrange a replacement or refund.